At Focuz Academy, we strive to ensure a smooth and satisfactory experience for all our customers. This policy outlines the terms for refunds, cancellations, and associated processes for our products and services.

1. Refunds Policy

1.1. Eligibility for Refunds

• Refunds are applicable only for eligible services/products as specified during the time of purchase.
• Refund requests must be submitted within [Insert timeframe, e.g., 7 days] of purchase or registration.

1.2. Refund Process

• To request a refund, customers must contact our support team via email at info@focuzacademy.com or call us at +91 90484 75052
• Refund requests will be reviewed and processed upon verification of eligibility.

1.3. Processing Time

• Approved refunds will be processed within 5-7 working days.
• The refunded amount will be credited back to the original payment method or bank account used during the transaction.

1.4. Non-Refundable Items

• Fees for services already rendered, such as completed courses or materials provided, are non-refundable.
• Processing fees or administrative charges (if applicable) are non-refundable.

2. Cancellations Policy

2.1. Cancellation of Services

• Customers may cancel their services by contacting our support team before the commencement of the service or course.
• Cancellations made after the service has commenced will not be eligible for refunds.

2.2. Cancellation Fees

• A cancellation fee may apply depending on the service/product.

3. Pricing in INR

3.1. All prices for our services are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

3.2. Any additional charges or fees will be clearly mentioned during the checkout process.

4. Shipping Policy

Since Focuz Academy exclusively offers courses and educational services, there is no shipping involved. All materials and resources related to the courses are provided digitally through our online platform or via email.

4.1. Access to Course Materials

• Course materials will be made available to students immediately after enrollment and payment confirmation.
• In cases of technical delays, access will be granted within 24 hours.

4.2. Delivery of Certificates

• Certificates of completion (if applicable) will be provided digitally via email within [Insert timeline, e.g., 7 working days] after successfully completing the course.

4.3. Support for Access Issues

• If you face any issues accessing your course or digital resources, please contact our support team immediately.

5. Contact Us

For any inquiries regarding refunds, cancellations, or other concerns, please contact us:
Email: info@focuzacademy.com
Phone: +91 90484 75052
Address: Room No:57, 1st floor,
5th Cross Road, Giri Nagar,
Kadavanthra,Ernakulam,
Kerala 682020